Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an insurance quote, inquire about our services, submit a form, arrange a service, or otherwise communicate with Chaparral.
Depending on the service you request, the information we collect may include:
● Your name● Phone number● Email address● Mailing or residential address● Date of birth● Identification information● Driver’s licence information● Vehicle information● Insurance-related information● Property information● Farm or business information● Information relating to your coverage needs● Information contained in forms, applications, quotes, or other documents you provide● Information contained in messages, inquiries, or other communications● Payment and billing information where required● Other personal information reasonably required to provide the requested service

Insurance Information

Insurance services may require the collection of information about your personal circumstances, vehicles, property, driving history, claims history, farm or business operations, travel plans, coverage requirements, or other information required by insurers to assess and administer insurance products.

This information may be collected directly from you or, where authorized and permitted by law, from other sources relevant to your insurance application or policy.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and information about how you interact with our website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

Our website may use Google Tag Manager and similar technologies to facilitate website functionality and measurement.

You may adjust cookie and browser settings through your web browser. Disabling certain cookies or technologies may affect the functionality of portions of our website.

How We Use Personal Information

Chaparral may collect and use personal information for purposes including:
● Responding to insurance inquiries● Preparing insurance quotes● Assessing insurance needs and coverage options● Submitting applications to insurers● Arranging and administering insurance policies● Communicating with clients and insurers● Assisting with policy changes and renewals● Assisting with claims-related matters● Processing payments and transactions● Verifying identity and information where required● Maintaining accurate business and client records● Operating, maintaining, and improving our website● Understanding website usage and improving the online experience● Preventing fraud, misuse, unauthorized access, or other security concerns● Protecting the rights, property, safety, and security of Chaparral, our clients, employees, and others● Complying with applicable laws, regulations, contractual requirements, and professional obligations● Fulfilling other purposes for which the information was provided or for which consent has been obtained
We will only use personal information for reasonable purposes related to our business activities or as otherwise permitted or required by law.

Consent

By providing personal information to Chaparral, you consent to its collection, use, and disclosure for the purposes identified when the information is collected or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before collecting, using, or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, regulatory, or other reasonable limitations. Withdrawing consent may affect our ability to provide certain services, obtain a quote, or arrange or administer insurance coverage.

Some information may also be collected, used, or disclosed without consent where permitted or required by applicable law.

Disclosure of Personal Information

Chaparral does not sell or rent personal information to third parties.
We may disclose personal information where reasonably necessary to provide our services or operate our business. Depending on the service involved, this may include disclosure to:
● Insurance companies and insurance-related service providers● Employees, insurance brokers, and other personnel who require the information to perform their duties● Technology, website hosting, communication, payment, and other service providers● Professional advisors where reasonably necessary● Law enforcement, regulatory bodies, courts, or other authorities where required or permitted by law● Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
When information is provided to an insurer or other third party as part of an insurance application or service, that organization may have its own privacy policies and legal obligations governing the information.

Insurance Companies and Service Providers

Chaparral may submit personal information to insurance providers for quoting, underwriting, policy administration, renewals, claims-related matters, or other insurance purposes.

The collection, use, and disclosure of personal information by an insurer may be governed by the insurer’s own privacy policy and applicable legislation.

Website Links and Third-Party Services

Our website may contain links to insurance companies, government websites, online services, applications, or other third-party platforms.

Once you leave the Chaparral website and access an external website or service, that third party’s privacy policy and terms may apply. Chaparral is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Protection of Personal Information

Chaparral takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate client and business records, resolve disputes, meet contractual obligations, and satisfy applicable legal, regulatory, accounting, insurance, or professional requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Chaparral holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Chaparral Registry & Insurance.
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.

Chaparral Insurance
150-3120 32nd St S
Lethbridge, AB T1K 7B4(403) 388-2386moc.proclarrapahc%40noitpecer
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Chaparral may update this Privacy Policy from time to time to reflect changes to our business practices, services, website, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Chaparral Insurance’s privacy practices, please contact us:
Chaparral Insurance150-3120 32nd St S, Lethbridge, AB T1K 7B4(403) 388-2386moc.proclarrapahc%40noitpecer